How long will my order take?
If purchased from the webstore, shipping is generally within 4 business days. Custom digitizing orders will take 2-3 weeks. If your item needs to be ordered from a supplier prior to decoration, your order can take up to 10 additional days. At your request, Aunt LuLu's Embroidery can e-mail you with a specific time estimate.
What is the best way to pay for my item?
Aunt LuLu's Embroidery accepts PayPal payments at her web store.
How do I return an item?
Please click here to read our returns and or refunds policy.
I ordered a business logo some time ago, can I have the same logo embroidered again?
Yes, Aunt LuLu's Embroidery saves business logo's at no charge for future embroidery. Simply send an e-mail to Aunt LuLu's Embroidery detailing the logo you ordered before. Describe the text written over your design and what design you had done.
Do you offer a discount if I order several of the same item?
Yes, quantity discounts are available. Please contact us for more information.
How do I contact Aunt LuLu's Embroidery about my order?
We prefer contact by e-mail: firstname.lastname@example.org. If necessary, call 585-765-2280 between 9:00am - 4:00 pm Eastern Standard time. Please ask for Laura. This way we can read your e-mail and talk to you directly.
Is my personal information kept private?
What terms or conditions must I agree to, to order from you?
Please click here to read our terms and conditions.